Frequently Asked Questions
Your guide to shopping with McKillans.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal with your order number and email address to print a prepaid shipping label for your return or exchange.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our measurements for the most accurate fit.
Are McKillans products ethically sourced?
Yes, we pride ourselves on transparency. All our apparel is manufactured in certified factories that adhere to fair labor practices and utilize sustainable materials whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.